Office of Defense Trade Controls Compliance CRD/DDTC per AECA & ITAR part 122 Registrant Code M22577      Expires 04/30/2010

Military Critical Technical Data Agreement DD2345 Cert #0049207     Expires 05/15/2013

Quoting

            What is your standard lead time? As of 8/07 we are working to a 12 week lead time on new orders. We have many long-running and dedicated manufacturing cells that feed defense plants around the country. Most of the jobs in-house carry DX or DO defense priority contact ratings. If your work carries a priority designation our Production Manager will schedule accordingly.

            Can you make a prototype part? Yes and no. Riverside makes pre-production parts for our customers, but only if this is in conjunction with a regular production contract. Any pre-production or prototype part will be made using the same equipment, tooling, and processes we will use for mass-production. We understand that there may be a wait of months/years before the production is authorized, but any samples are supplied with the understanding that we will get the production orders.

            What types of part files can you read? We can read Pro-E, Solid Works, AutoCAD, GIBBS, VirtualGIBBS, TIF, and PDF files. If you have a file in another format, let Sheldon know.

            Can Riverside help with the design and/or validation of my part? Riverside does not perform validation of customer’s parts or designs. We manufacture to specifications established by the customer. All validation is the responsibility of the customer. We excel at finding the leanest, most cost-effective production method, and may offer suggestions in ways to cut cost, but any suggestion must be evaluated for impact by the customer.

Shipping & Receiving

            What are your weight restrictions? We can handle pallet-load up to 3,000 lbs. We have one loading dock for direct access and two additional shipping doors for flatbed side access. Riverside does not have a bridge crane, all loads must be fork-truck accessible. See our Workmanship Standards Manual for more information.

            What shippers do you use? We predominantly use UPS and Fed-EX, although we can use whatever carrier you specify. We do not have any recommended freight carrier, although we receive regular shipments from Roadway.

            Can you ship overnight? Yes, our cutoff time for overnight shipping is 3:00PM Central Time.

            What about Air Currier service? We are 45 minutes from the Minneapolis/St. Paul International Airport (MSP) and can arrange to have your shipment delivered to one of the services operating out of that hub. Contact our Shipping Department for further information.

Billing & Accounting

            What are your terms and conditions? Net 30. See our Workmanship Standards Manual for more information.

Quality/ISO Questions

            Can you host Source Inspections?  Yes, we have a designated area in out Quality Department for outside source inspections. This area ensures that your personnel have a desk and an uninterrupted area to conduct inspections, with access to our CMM’s and other equipment. We host several inspections each week.

            To whom would I send a quality audit questionnaire? You can send it to the attention of Larry Miller at the main address. It can also be emailed to riversidemnf@riversidemnf.com

            Do you audit and certify your vendors/subcontractors? We do not require that our outside service providers (painters, platers, heat treaters, etc.) be ISO-9000 certified, but we do conduct our own on-site audits to verify that they have adequate quality controls. Also, when applicable, we use outside service providers who carry certifications within their field, such as NADCAP for platers. See our Workmanship Standards Manual for more information.

            Can we send a representative to witness inspections on our parts? Yes, in the past Riverside has allowed customers to witness our first-article inspections. This is done to verify that we are using equipment capable of measuring the tolerances involved and are qualifying the correct datums in the proper sequence. Please let us know as early as possible so we can schedule our inspection time around this requirement.

            Are your gages and inspection equipment calibrated? Critical equipment such as our CMM’s are calibrated by an outside agency, while common gages are calibrated in-house. All calibrations are recorded and available for review.